FAQ

When will my order ship?
Most orders are processed and shipped within 1–2 business days. For specialized putter heads with intricate designs or custom details, processing may take 3–4 business days. Orders placed after 3:00 pm EST on Fridays or over weekends will ship the next business day.

Where do you ship to?
We offer worldwide shipping for all ProPutt products. International delivery times vary by location, and additional customs fees or import taxes may apply for shipments outside our base country.

I have a question about my order, who can I talk to?
For order-related inquiries, please reach out via the contact form on our Contact Us page.

How are the product materials sourced?
We source materials ethically and sustainably. A significant portion of our putter head materials, including forging 303 stainless steel and other components, is obtained from trusted local suppliers to support craftsmanship and local industries.

How accurate are the colors shown in your photos?
Product images aim to reflect true colors, but slight variations may occur due to material batch differences during production or varying monitor display settings.

What is your return policy?
Full details are available on our Returns & Exchanges page.

My item arrived damaged. What should I do?
We ensure careful packaging, but if your item arrives damaged, please notify us immediately via our contact page.

Do you offer cash on delivery?
Cash on delivery is not available, but we provide multiple secure payment options to protect your purchase, including returns for product-related issues.

Can I use Afterpay for products shipping to Los Angeles?
Yes. We partner with Afterpay to offer flexible payment options for customers worldwide, including those in Los Angeles.